top of page

TERMS & CONDITIONS

Confidentiality

  • Your privacy is paramount. All sessions are confidential, adhering to the Australian Privacy Principles. Exceptions include legal obligations to disclose information if there's a risk of harm to you or others. Client records are managed with utmost discretion and security.

​

Appointments and Cancellations

  • Appointments can be scheduled and rescheduled with flexibility. We request a 24-hour notice for cancellations to avoid a cancellation fee. Missed appointments without prior notification will incur the full session charge.

​

Fees and Payments

  • Our counselling fees are clearly listed on our website. Payment is accepted via credit card (or other acceptable payment methods). Fees are payable at the time of the appointment. Late payments may attract additional charges.

​

Scope of Practice

  • "COUNSELLING HOLISTICALLY" provides professional counselling within our defined scope of practice. If your needs extend beyond our expertise, we will refer you to a suitable professional.

​

Client Rights and Responsibilities.

  • You have the right to end therapy at any time. Your responsibilities include active participation and honesty for effective counselling. We commit to supporting you in your journey with professionalism and care.

​

Complaints Procedure

  • We strive for excellence in our services. If you have any concerns or complaints, please contact us directly. We are committed to resolving any issues promptly and effectively.

​

Online Counselling

  • For clients opting for online counselling, be aware of potential limitations like confidentiality risks due to technology. We ensure to use secure platforms for all online sessions.

 

Emergencies

  • In case of an emergency, please contact emergency services. We provide guidance on handling crises outside of counselling hours but cannot offer immediate emergency support.

 

Therapist Qualifications

  • Andrew Petersen is a qualified counsellor with qualifications and professional memberships listed on the website. He adheres strictly to the ethical guidelines set forth by the relevant professional bodies.

 

Legal and Ethical Considerations

  • We comply with all Australian legal and ethical standards for counselling practices, including mandatory reporting requirements.

 

Consent for Treatment

  • By engaging in counselling with "COUNSELLING HOLISTICALLY," you acknowledge understanding and agreement to these terms and conditions.

 

Updates to Terms

  • These terms may be updated periodically. Clients will be notified of any significant changes.

PRIVACY POLICY

​

At COUNSELLING HOLISTICALLY, we are committed to protecting the privacy and confidentiality of our clients. This policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles.

 

Collection of Personal Information

  • We collect personal information necessary to provide counseling services. This may include name, contact details, health information, and other relevant personal details. Information is collected directly from clients or, in some cases, from a third party (e.g., a referring doctor).

​

Use of Personal Information

  • Your personal information is used solely for the purpose of providing you with our counseling services. This includes session scheduling, therapy planning, and communication regarding your care.

 

Disclosure of Personal Information

  • We will not disclose your personal information to third parties without your consent, except where required or authorized by law (e.g., in a life-threatening situation or as required by court order).

 

Data Security

  • We take all reasonable steps to ensure the security of your personal information. Records are stored securely and are only accessible to authorized personnel. Electronic data is protected through secure storage, passwords, and encryption as needed.

 

Access and Correction

  • You have the right to access the personal information we hold about you and to request corrections if necessary. This can be done by contacting our office directly.

 

Confidentiality in Online Counseling

  • For clients opting for online counselling, we ensure to use secure and confidential platforms. However, clients are also responsible for ensuring privacy on their end (e.g., secure internet connection).

​

Changes to Our Privacy Policy

  • This privacy policy may be updated from time to time. Any changes will be posted on our website and will be effective immediately.

 

Contact Information
For any questions or concerns regarding this policy or your personal information, please contact Andrew Petersen at the email address listed on the website.

MANAGE YOUR APPOINTMENTS EASILY

​

Book Online – Simple and Accessible
Embarking on your journey to holistic wellbeing has never been easier. With Counselling Holistically, you can conveniently book your appointments online. Visit our user-friendly website, select a suitable time and service, and secure your session in just a few clicks. Our online booking system is designed to provide you with a seamless experience, ensuring that your path to wellness begins on a stress-free note.

​

Reminders to Keep You on Track
We understand that life can be busy, which is why we offer helpful appointment reminders. Once you've booked your session, you'll receive a confirmation email followed by timely reminders as your appointment approaches. These gentle nudges ensure that you never miss an important step in your wellness journey.

​

Contact Form - We're Here to Listen
Have questions or need assistance? Our online contact form is available 24/7. Simply fill in your details and queries, and our responsive team will get back to you promptly. We are committed to providing you with the support and information you need, whenever you need it.

​

View Terms and Conditions - Transparency at Your Fingertips
We believe in complete transparency. Our Terms and Conditions are easily accessible on our website (simply click the underlined link above), providing you with clear information about our services, policies, and what you can expect from your experience with Counselling Holistically.

​

View Full Disclaimer - Make Sure You Understand our Disclaimer

The information provided by COUNSELLING HOLISTICALLY, including but not limited to, information provided during counseling sessions, on our website, in printed material, or through other means, is for general information and educational purposes only. It is not intended to be and should not be taken as a substitute for professional medical advice, diagnosis, or treatment.

​

Pay Online – Secure and Convenient
For your convenience, payment for sessions can be made online at the time of booking. Our secure payment system ensures that your transaction is safe and hassle-free, allowing you to focus fully on your counselling sessions without the worry of payment logistics.

​

Manage Your Bookings 
By registering and logging into your account on our website, you gain full control over your appointments. You can easily manage your bookings, reschedule if something comes up, or cancel if necessary (with a minimum of 24 hours notice). This feature provides you with the flexibility to adapt your appointments to suit your changing schedule, ensuring that your counselling sessions align with your lifestyle.

​

Re-Schedule and Cancel with Ease
Life is unpredictable, and we understand that. If you need to re-schedule or cancel an appointment, you can do so effortlessly through your online account (with a minimum of 24 hours notice). Our system is designed to be intuitive and user-friendly, allowing you to make changes to your appointments with just a few clicks.

At Counselling Holistically, we are committed to making your experience as smooth and supportive as possible. Register today to start managing your appointments with ease and embark on a fulfilling journey to holistic health and wellness.

​

bottom of page